10 Most Promising Conversational Platforms - 2021

10 Most Promising Conversational Platforms - 2021

The global conversational AI market size was valued at $5.78 billion in 2020 and is projected to reach $32.62 billion by 2030, registering a Compound Annual Growth Rate (CAGR) of 20 percent from 2021 to 2030. Companies all over the world are widely adopting AI based chatbots and AI powered customer service solutions. Chatbots and virtual assistants provide immediate response to customers and are cost effective when compared to human customer assistants. The chatbots help to enhance customer experience and engagement. The customer engagement through social media is another factor which is enhancing the market. Users across the globe are widely using messaging platforms and speech-based assistants to communicate with businesses. This is resulting in speech-based and messaging platforms rapidly being replaced by traditional mobile and web apps to become the new interactive medium for conversations.

Growing machine-to-machine technologies is fueling the market growth along with advancements in Natural Language Processing (NLP) and dialog-ex-changing tools. The chatbots can manage high volumes of data in a more-structured manner. They can also be used to automate repetitive and manual activities including order placement, balance inquiries, general queries, technical assistance, and other customer services. However, the lack of awareness of conversational AI and the requirement of skilled professionals to access conversational AI is hampering the market development in India. But the MSMEs in India are expected to adopt to conversational AL in coming years, thus resulting in the spurring growth of market.

In this issue of CIO Review India, we bring you a list of '10 Most Promising Conversational Platforms - 2021'. These platforms were selected after a comprehensive examination by industry CEOs, VCs, CXOs, and our editorial team. We truly expect these platforms to meet your needs as we recognize their valuable contribution to the ever expanding industry through their reliable services.

We present to you CIOReviewindia 10 Most Promising Conversational Platforms - 2021.

10 Most Promising Conversational Platforms - 2021

Cover Feature
Company Name Company Description
Yellow.ai Bringing the best of AI and Human intelligence together to automate Customer Experience for large brands and enterprises
Company Name Company Description
Claritaz TechLabs Provides a chatbot that has been engineered with the intention to give the clients an intuitive user experience
CM.com A global leader in offering cloud software for conversational commerce, thus enabling businesses to deliver a superior customer experience
DheeYantra Research Labs An AI Platform offering comprehensive Conversational AI Suite to Businesses across the globe
Engagely.ai An enterprise-grade Conversational AI enabling brands the ability of automated cognitive decision making to improve customer service & experience, agent productivity, and reduce operational costs
haptik An artificial intelligence company powering brands to transform customer experience by enabling to have their own conversational assistants
Karix Mobile One of the leading and largest solution providers in the country that enables end-to-end digital process automation for customer experience fulfilment, across the customer lifecycle
Salesken Offers best-in-class real-time Conversational Intelligence tool
Uniphore Offers conversational service automation which gives customer service agents improved quality of agent conversation, automating agent tasks, automatic disposition capture and after call work
Workativ Offers conversational AI platform that enables organizations to deliver digital experience for employee support