BOT360: Taking a Step Forward in Chatbot Technology
Chatbot, which began as a pigeon-hole concept in technology, is now turning into a necessity for mainstream businesses. According to Grand View Research reports, the global chatbot market is growing at a rate of 24.3 percent annually, and is expected to touch $1.3 billion mark by the year 2025. While most of the organizations are jettisoning their traditional processes and embracing AI and Chatbots, the loyalty of the customer depends on the quality of the interaction with the business, wherein customer wants to have simpler means to interact and get faster response to a question or complaint. The solution providers are still falling short of using the pre-existing platform and integration within a digital system so as to provide a simpler means of interaction. Like any digital integration, it has to be carefully planned, taking into account a number of external factors such as the expectations of the users, the ability to understand the conversation with the customer and also provide seamless support services at any given time. Unlike the other players in the industry, BOT360 is focusing on making the chatbot as simple as possible, with respect to both the customer’s and the client’s perspective. Taking a step forward, BOT360 is much more flexible than any other Bots in the market. It has the ability to integrate existing messenger platforms like Google and Facebook, so as to have rich conversations with customers. BOT360 can also connect with smart home devices like Alexa and Google Assistant, providing a true 360 degree conversational platform. Availability of such conversational bots can enable the business firms to provide 24X7 support services to their customers.
“The complexity of working with chatbots is the ability to understand the conversation with the customer. Every sentence typed in by the customer has a specific meaning, also known as ‘intent’.
Customers and businesses expect intelligent conversations from day one with interactions in different languages across many channels and the ability to have self learning capabilities,” states Nikhil Gangurde, Director at BOT360.
Improving Conversational Experiences
Nikhil Gangurde highlights, “Building a bot is easy, but it’s difficult to build a useful one. It is hard to integrate different data sources to achieve superior quality. This data source can be CRM software or the e-commerce platform.” BOT360 is built on Micro services platform. Hence, it is very easy to integrate it with existing ERP, CRM or other software. Moreover, it also narrows down the domain by developing the conversational interface as simple as possible. The language the bot uses would shape the input provided by the user which further shapes the behavior of the user. By providing the right cues, it makes the conversation flow smoothly and its prebuilt tools and feedback mechanism correct errors and problems. Bot360 also structures the questions in such a way, that it would be easier to analyze and provide insights. It is such features that make BOT360 a robust platform.
Building a bot is easy, but it’s difficult to build a useful one. It is hard to integrate different data sources to achieve superior quality. This data source can be CRM software or the e-commerce platform
Improving Conversational Experiences
Nikhil Gangurde highlights, “Building a bot is easy, but it’s difficult to build a useful one. It is hard to integrate different data sources to achieve superior quality. This data source can be CRM software or the e-commerce platform.” BOT360 is built on Micro services platform. Hence, it is very easy to integrate it with existing ERP, CRM or other software. Moreover, it also narrows down the domain by developing the conversational interface as simple as possible. The language the bot uses would shape the input provided by the user which further shapes the behavior of the user. By providing the right cues, it makes the conversation flow smoothly and its prebuilt tools and feedback mechanism correct errors and problems. Bot360 also structures the questions in such a way, that it would be easier to analyze and provide insights. It is such features that make BOT360 a robust platform.
